Refund policy

Returns and Refunds Policy - Effective June 26th 2026

Thank you for doing business with Paddock Hill Trading Post. We are committed to upholding the highest standards of quality and craftsmanship, and proudly stand by our products for life. If for any reason you are not completely satisfied with your purchase, we are happy to help.

 

30-Day Return Policy

We accept returns within 30 calendar days of delivery of the last item in your order. To be eligible, items must be returned in their original packaging, unworn, unaltered, and free from scratches or signs of wear. Custom or engraved pieces may not be eligible for return unless they arrive damaged or defective.

Special notice for EU Customers

Customers in the EU have the right to return eligible orders within 30 calendar days of delivery of the last item in your order and cancel orders up until the time of fulfillment under local consumer protection laws. This excludes custom or made-to-order items unless they arrive damaged or incorrect. If you're in the EU and wish to exercise this right, please login to your account and navigate to the “Returns & Cancellations” page. Contact us at paddockhilltrading@gmail.com if you have any questions, and we would be happy to help process your return.

To initiate a return, please email us at paddockhilltrading@gmail.com with your order number and reason for return. We’ll provide instructions and return shipping details.

Once received, we’ll inspect your item and notify you of the return status. If approved, your refund will be processed to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the funds.

If you have any questions on how to return your purchase, please contact us.

 

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and a description. We’ll make it right as quickly as possible.

 

Shipping

You will be responsible for paying your own shipping costs for returning your purchase. Shipping costs are non-refundable. Please package your return securely. We are not responsible for damage that occurs during return shipping due to improper packaging.

 

Exchanges

If you'd prefer an exchange, please contact us before returning your item so we can confirm availability and discuss next steps.